Thesales area currently known as the Red Zone will be renamed as the Product Zone, and the behind-the-scenes area will be changed from Back-of-House to Backstage. font-size: 16px; Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. The difference between "Specialist" and "Genius": I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. Free interview details posted anonymously by Apple interview candidates. At the store I was introduced to a manager who explained that the followingSaturdaymorning theywere having a hiring event at7 a.m., and she invited me to attend. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Were looking for people who identify problems and provide feedback to ensure our customer service stays relevant and current. Technical Experts will carry out problem-solving across a range of. " /> Apple users can get one-on-one tech support from a trained specialist at the Genius Bar for iPods, iPhones, iTunes, etc. var _EPYT_ = {"ajaxurl":"https:\/\/www.fondation-fhb.org\/wp-admin\/admin-ajax.php","security":"58ef36594c","gallery_scrolloffset":"20","eppathtoscripts":"https:\/\/www.fondation-fhb.org\/wp-content\/plugins\/youtube-embed-plus\/scripts\/","eppath":"https:\/\/www.fondation-fhb.org\/wp-content\/plugins\/youtube-embed-plus\/","epresponsiveselector":"[\"iframe.__youtube_prefs_widget__\"]","epdovol":"1","version":"13.4.2","evselector":"iframe.__youtube_prefs__[src], iframe[src*=\"youtube.com\/embed\/\"], iframe[src*=\"youtube-nocookie.com\/embed\/\"]","ajax_compat":"","ytapi_load":"light","pause_others":"","stopMobileBuffer":"1","vi_active":"","vi_js_posttypes":[]}; font-weight: bolder; As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. font-size: 16px; Once basic core training was completed, we each were assigned a veteran employee to "shadow" this person is suppose to be your mentor. } Each interviewer spent ~ 30 minutes and asked ~ 4 questions. Apple Store Pay: Apple Genius & Specialist Salary & Pay Ranges Get your questions answered by an expert via phone, chat or email. Mac Genius salaries - 14 salaries reported. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. Another perk of working there: Customers love Apple, so my days were often pleasant. I also think readers might find the level of diversity among the talent at Apple very inspiring. There were crazy long lines, especially for the iPad 2, and the iPhone 5. Hes known for his op-eds and diary pieces, exploring his experience of Apple products over time, for a more rounded review. You maintain composure and customer focus while troubleshooting and solving issues. text-decoration: none; You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Average salaries for Apple Technical Specialist: 1,581. To try and to fail, We redefine expectations. Outside factors may compound this, though, like whether or not Apple is opening another store in your area soon. Apple Employee Reviews for Technical Specialist Review this company Job Title Technical Specialist 423 reviews Location All Ratings by category 3.8 Work-Life Balance 4.1 Pay & Benefits 3.7 Job Security & Advancement 3.7 Management 4.1 Culture Sort by Helpfulness Rating Date Language Found 423 reviews matching the search See all 11,828 reviews When a customer needs assistance, you quickly assess their situation. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. In some organizations, they may also perform sales duties, promoting certain technology products or services. padding: 0 20px; vertical-align: -0.1em !important; Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Learn more about your EEO rights as an applicant (Opens in a new window) . Reason for leaving: I lefT in the summer of 2012 due to an opportune business internship in California. Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. It was just a few days later when I received my first follow-up call. We become a place to belong What it's REALLY like to work in an Apple store:You get to work with really creative people. #secondary .widget .widget-title, #footer-widgets .widget .widget-title, #masthead-widgets .widget .widget-title { When a customer needs assistance, you quickly assess their situation. After concluding the final interview I was informed that I had made the cut, and would be starting with the company the following week. vertical-align: middle; The Genius Bar is a technical support service provided by Apple Inc. inside Apple Stores to support the use of its products and services. Flexibility with your schedule. Excellent prioritization skills and an ability to make decisions quickly. background-color: #eee; Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Ed Farm, an education nonprofit based in Birmingham, Alabama, will also offer prep courses for Apples certification exams this summer through the nonprofits ongoing partnership with Apple. .entry-meta, article.page .entry-header .entry-meta { Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. What is the process like for applying to become a Genius or Technical Specialist? Apple Professional Training courses are available now at training.apple.com. Moline To Las Vegas, For years, Apple has sent new Genius hires to its Infinite Loop headquarters in Cupertino, or sometimes an auxiliary campus in Austin I have just finished High School and back in year 10/11 I have always wanted to work at Apple as a Genius or Technical Specialist. line-height: 29px; He also writes fiction, with two technothriller novels, a couple of SF shorts and a rom-com! background-color: #f5853b; This was right before the iCloud and wireless backup days, and the message was not within the voicemail server we tried this solution first. The Technical Expert position appears to be designed to free up Geniuses for more complex troubleshooting and repairs. margin: 0 .07em !important; That following Saturday, bright and early, I headed over to the event, which was incredibly crowded. tock pay options (up to 10% of your income quarterly at 15% of market value) and d. iscounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. I guess the one part of the job I didn't look forward to was closing the store at night. text-align: center; .tablepress .column-1 {
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