We'll just need you to confirm: The email address linked to your Depop account Your Depop username @username Your buyer's Depop @username Attach proof of full refund to the buyer (i.e. Listing is fairly easy on Depop. Depop Payments refunds Log in to the Depop app. 1999-2023 PayPal, Inc. All rights reserved. Depop scams have become a huge problem, with sellers either never sending buyers their items after they are paid for, or swappers are never sending the items they have promised in exchange for others. If you have purchased an item which you have not received, you can start a dispute to be refunded or get proof of shipping. You can now refund users in app. On Vinted and Depop, you can either search for preloved items to buy, or sell your own to other users. Per Paypals restriction, you can only refund within 60 days from the initial transaction date. Depop is a trademark of Depop, Inc. I have screenshots of all the messages sent between me and the seller, as well as screenshots of their deleted account etc. To process a refund for a transaction paid using Depop Payments: Log in to your Depop account Tap then All Sold Items Choose the transaction you'd like to refund, then tap Refund For a full refund, select the Full refund tab To send a partial refund, choose the Partial refund tab instead and type in the amount you'd like to refund. Using these apps, you can interact with other users, find great discounts, and alter your listed items easily after they've been listed. I can affors to lose 100 percent of my sale. Be prepared to walk away. Depop is particularly popular with users in the US and UK. Related:Common eBay Scams to Be Aware Of. After more than 20 years of buying and selling goods online I'm sad to say that I have received most unfair treatment from the buyer and lack of show of diligence by PayPal. You might also like: What to Sell on Depop in 2022. In October 2022 alone, the Vinted app was installed almost four million times (according to Statista). Depop also has an offers option, allowing you to negotiate a price with buyers and sellers. Amazon guarantees purchases from third-party sellers when: Amazon's Buyer Protection scheme covers the condition of the purchased item(s) bought and its timely delivery. Select the transaction you'd like to refund > tap Refund. (I have already placed a PayPal resolution in but Im unsure of how these things work Ive never had an issue with a buyer before like this) Im literally being scammed by somebody whos bought an item off me due to PayPal. Its easy. He towed the trailer away with mower and equipment. According to the Depop website, the app now has 30 million registered users and receives 140,000 new product listings daily. Buyer asks for partial refund after 2 weeks : r/Depop - Reddit Can you get a full refund on Depop? Transactions are being processed outside of Depops in-app payment system. 3. Want to know more? Provide evidence that the claim is false and that you qualify for Depops seller protection. A week later they have opened a dispute saying this was an unauthorised payment? All purchases made through the Depop BUY button are covered by Buyer Protection. Then wait and see if the buyer escalates to a claim, if they don't it will auto close 20 days later and you won't have to refund. This application is not endorsed or certified by Tradesy, Inc. She has over eight years of cumulative experience in journalism, PR, proofreading, editing, content writing, and copywriting. Meet-in-person transactions. We are sad to see you go, but we hope that we could work together in the future where our product will be useful for your business. Abusive behaviour or harassment toward other Depop users or staff. No, as long as you are a responsible & careful user. Generally speaking, Buyer Protection covers physical goods sold on a shopping website, as long asthe product(s) or transaction do not violate the companys policies. If you paid by credit card and the issuing bank has initiated a chargeback. Customer Recieved Item and Wants a Refund Too? Ive read countless posts about buyers using PayPals refund policy to abuse the mechanics and claim a refund on an undamaged product just because they dont want it anymore? If you've done any kind of shopping online, you'll no doubt have seen the term "Buyer Protection". The platform began as a prototype site where women residing in Lithuania could trade clothes, but much has changed since then. How do you handle a customer requesting a refund? Depop Ltd. Support. So, if this sounds more like you, it may be worth paying the higher fee on Depop. To send a full refund, follow the steps for Full refund. So if he files a dispute with paypal OR credit card then put in AS MUCH information as possible ie your no refunds / warranties policy / buyer collected item / buyer tested item / etc etc. Please read rules before posting. Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. To send a full refund, follow the steps for Full refund. If they purchased using Depop Payments you will need to add a debit or credit card to your account before you can refund the buyer. You lost any seller protection by sending to another address than the paypal registered address of the buyer. I've been selling on depop for the last couple months or so and I've had my first buyer ask me for a refund. But how do these two apps differ, and which should you use? Temper your approach. These include payments made via credit card or debit card, PayPal or PayPal Credit, and Apple Pay or Google Pay. Find the payment you want to refund and click on the name of the payer. As long as you met the criteria for buyer protection ie sent the payment via goods/services or paid an invoice etc you should be ok. Paypal give the seller 10 days to provide a tracking number that proves delivery of the item to you and if not then you should get your refund, if the seller does not refund then paypal does under their buyer protection scheme. How to handle refund requests from customers to maintain customer trust Make sure you have a clear refund policy. Depops Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. How to avoid common Depop scams and fraud while selling on this popular marketplace! Home FAQ Quick Answer: How To Issue A Refund On Depop. You can also make offers if you want to try and bring down the price a little. If youre looking to shop online on eBay, pay for goods using PayPal, or use any other online retailer that connects you as the buyer directly to the seller, then you will want to know what Buyer Protection is. Vendoo provides a tailored interface for multiple marketplaces so you know youre covering all your bases and your items are getting the best exposure. What happens if someone requests a refund on PayPal? Im really not willing to accept a damaged product back (or completely destroyed as stated by the customer) when it wasnt damaged sent out if thats the case I mean its 175 trainers its not like Im 10 out of pocket. Step 1: Open the app and tap on the 'Camera icon' at the bottom center of the home screen. Like any other payment processor, they face a daily onslaught of scams, hacks, and fraud attempts that intend to steal money and resources from merchants and cardholders alike. Now before I sent it, the sweater wasnt overly stiff, obviously not its original material but surely it was a given since it had shrunk 2 sizes? . They can do so through credit card issuer or their bank, or they can file a PayPal dispute or a PayPal chargeback. You can use the search section to look for specific items, and the home page to check out the listings of the users you follow. Providing proof of return will enable the refund to be processed. Vinted also won't issue the seller their money until the buyer has confirmed on the app that their order has arrived, which goes a long way in preventing scams. Fashion marketplace app and websiteDepophas grown in popularity in recent years in the US. If your order never shows up and the seller cant provide proof of shipment or delivery, youll get a full refund. This application is not endorsed or certified by Kidizen, Inc. So in the event of an item received but not as described dispute its always one persons word against anothers. Check us out! Almost 10 thousand dollars! Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. This application is not endorsed or certified by Poshmark, Inc. If there is a problem, such as an item not arriving, or if the item purchased appears significantly different to its product description, the website which facilitated the transaction should help buyers obtain a full refund. Select the transaction you'd like to refund > tap Refund. Then . How do I refund a buyer? - Depop help GB Its always worth checking if a website offers Buyer Protection before you make a purchase. Using Vendoos price checker by SellHound is a great way to see how much your item is selling for across multiple marketplaces. But why is it important? When buying items, this app can also help you avoid scammers by holding your payments until your orders arrive. The person was on the only payment made into my account at the time and I have proof of messages and recipet Wich I have uploaded into my case. Ah that's brilliant thank you so much, you've put my mind at ease!! This makes sure that you are always able to refund any buyers, even when your Depop balance cannot cover it. There are a few situation which do not qualify for a Buyer Protection claim, including: Related:How to Buy Online Safely, Securely, and Confidently. I'm now waiting for the seller to respond but I highly doubt they will if they've gone ahead and deleted all their accounts. Today I got an e-mail from PayPal and the amount refunded to the buyer is $395. r/Depop on Reddit: Buyer wants a refund but I accurately described 4 Ways to Speed It Up, How to Quickly Watermark PDFs on a Mac Using Automator, How to Remove Bloatware From Your Android Phone With Universal Android Debloater. If you paid for something via PayPal, but the item never arrived, or you suspect fraud, you can cancel the payment on your own. This application uses the Etsy API but is not endorsed or certified by Etsy, Inc.
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