In the meantime, more violation notices arrived. Here's an an example. Violation notices ramped up in 2014 and 2015, and Vuolo would answer each notice. There is no phone number and I hesitate to go there only to wait in an endless line, then to be told they cant discuss or resolve this with me since they dont have my fathers permission to speak with me. He was wrong. Request An E-ZPass Application - ezpassmaineturnpike.com Vuolo wrote to this new address on Oct. 22. I have one friend who is being charged over $15,000 of tolls and only $3,000 of that amount is the actual toll amount and the rest is all fees! Pay by plate: Pay each toll plus a $25 admin fee per, Rent an E-ZPass: Pay each toll plus a rental fee of $2.95 per day, including days no toll is paid, up to $14.75 per month, Pay by plate: Pay each toll plus a $2.95 admin fee per day of your rental period -- up to $14.75 per month maximum admin fee, 6 points per dollar on eligible purchases at hotels participating in the Marriott Bonvoy program, 4 points per dollar at restaurants worldwide, U.S. gas stations, wireless telephone services purchased directly from U.S. service providers and U.S. shipping, 2 points per dollar on all other eligible purchases, Earn a free-night award each card renewal month (up to 35,000 points), Receive 15 elite night credits to jump-start status, Must spend $60,000 in a year for second free-night award. The State of New York does not imply approval of the listed destinations, warrant the accuracy of any information set out in those destinations, or endorse any opinions expressed therein. Ezpass Assuming these rates, the total cost charged by each of these rental car companies is: *E-Z Rent-A-Car price is "before taxes and fees.". He noted that even if he was writing to the wrong address within the organization, his letters should have been forwarded to the correct department. A week later, the online invoice still showed a $59.99 balance due and my credit card was charged for this full amount. I called E-Z Pass again; more than once to no avail. The E-ZPass system is used widely across the Midwestern and Western areas of the United States. However, even if thats what happened to them, your case may not end up the same. As the low balance indicators at toll booths were removed, we initiated a public outreach campaign to proactively reach out to E-ZPass customers and recommend they sign up for Mobile Alerts to receive email and/or text messages of important information regarding their E-ZPass account. Instead, it seemed, E-ZPass took the violations to the next level. I called the agency on 10/10/22 but was told they could not discuss this with me since it was my fathers account and I was not able to pass the phone to him for permission since he now lives in MA. I paid all three toll amounts on 8/8/22, well ahead of the due date(s) by one check attached to the payment stubs and completed Section B "Inadvertent Toll Violations" on the back of one of the attached. WebTo dispute the administrative fees, the customer will need to print, sign, and date the back of the violation notices and why she is not responsible for paying the administrative Commonwealth of Virginia. Another E-Z Pass customer says while her online account read "no violations" - she was carrying a fine on a 50 cent toll for $50 dollars! She noted that the rental car desk agent was slightly off when quoting a charge of $18.50 amount for passing through the Boston tolls once. There was a new violation for Sept. 10. EZ PASS NY Every single day EZ Pass is taking advantage of customers, either their machines at Carolyn said that didn't happen in her case. The correct way to get the fees waived is to send E-Z Pass a brief dispute dispute (return receipt requested) along with your payment by check. Then he received another violation notice. They reported back that Mr. Voulo's letters were processed incorrectly after they were scanned into the system, Feeney said. All Rights Reserved. The agent told us that the rate is applied to the entire week-long rental period no matter the number of times the toll pass is actually used. Links may open in a new window. The amnesty program is structured to collect at least as much as the state collects annually in toll debtand collect debts that otherwise might go unpaid. On July 31, Vuolo received two more violation notices. If the license plate is registered to a transponder, it'll bill that account. Carolyn said that didn't happen in her case. Community Rules apply to all content you upload or otherwise submit to this site. Karin Price Mueller | NJ Advance Media for NJ.com. Whenever this happens, you will receive a toll violation notice that requires you to pay an administrative fee (for the infraction) and the tolls total cost. Follow him on Twitter @holveck_brandon. After I explained the situation, the agent told me that she'd be able to reduce the bill to "just" $17.95 -- that's still more than 10x the single toll amount. Submit a complaint and get your issue resolved. YouTubes privacy policy is available here and YouTubes terms of service is available here. Dollar Car Rental Charged Me $60 For a Single $2 Toll - The If it happened to me, I myself, would simply pay it and next time I saw my relative I'd tell him or her to try to be more careful. You should never use your transponder in a vehicle type other than the one you initially requested such as a car transponder in a tractor-trailer. Ralph Vuolo of Keyport has been trying to get someone at E-ZPass to address his complaint. Share your photos and videos with others to prove the truth of your words. And it's already generating big bucks in profit for agencies that run it - like the MTA, which oversees E-Z Pass on bridges and tunnels in New York City. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. If you have an E-ZPass account, but don't have the transponder with you, a National rental-car agent recommended that renters associate the rental car license plate with your existing E-ZPass account for the length of the rental. Each time he answered a violation, it showed the toll fee was charged to his account -- his account was always in good standing -- and the administrative fee was waived. TOMS RIVER, NJ Due to a contractor error, about 79,000 New Jersey toll road and bridge customers were incorrectly charged administrative fees under the emergency toll-by-mail procedures put in place this spring to help slow the spread of COVID-19. 100 times the original amount. ABC7 New York 24/7 Eyewitness News Stream. I need more mounting strips to attach my transponder to another vehicle. For some travelers, it could be worth signing up for an E-ZPass just for one trip. Who do I contact? Emails didn't get attention to his problem, either. Vuolo wrote his third letter, again explaining the problem and asking for a new transponder. Then Aug. 13, he noticed an "unpaid toll" light when he drove the Turnpike, so he expected yet another violation notice.
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