if we are processing your data on the basis of our legitimate interests and there are no compelling legitimate grounds for our processing which override your rights and interests. Wrong/Faulty item received : Flannels Standard Delivery - three (3) to seven (7) days. Note that this right of withdrawal does not apply to Marketplace Product(s) not suitable to be returned for health or hygiene reasons and where a seal has been removed after delivery. We might take a day or two to answer your email. Who do I contact for further information? Following the cancellation, Adidas will provide you with a refund for the amount paid to Adidas under the cancelled (part of the) order. Free USA shipping on all orders $150+ Get the details. Please note your order will only be processed once we have received authorisation from your payment card issuer to process the payment. This will show on your bank statement as a reservation of funds which allocates the money to your order but will not be taken until your order has been picked and processed. Any returns are at your own risk. We will always treat your personal information with the utmost respect and never sell or share it with other organisations outside the Group for their marketing purposes. Return your online order in a few easy steps. Our ICO registration number is ZB342955. If we are legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, respond to any questions, complaints or claims made by you or on your behalf, prevent fraud and abuse, keep records required by law or enforce our terms and conditions, we may also retain some of your personal data for a limited period of time, even after you have closed your account. It would really help us if you can let us know as many details as you can about the problem; Link to the page where the problem happened, Any error message that appeared on the screen. ADD TO BAG:Select the product(s) you want to buy from the Website (including the size, colour (where applicable) and the quantity (the default will be one (1) unit and there is a limit of ninety nine (99) units per item. We will acknowledge your complaint promptly and keep you updated. The safety and well being of our staff and customers remains our primary focus, and we have invested heavily to ensure social distancing and other recommendations will be followed. The refund will be made to the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise). Company number: 02318510, ICO registration: Z8021919. Delivery costs are additional to the displayed price and vary depending on the delivery service you select, the country of delivery and the quantity/weight of goods ordered. Tap the person icon at the bottom right of the screen. It also gives you an easy overview of your order history. Other companies in the Group which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006;We may also share your personal data with carefully selected third parties who assist us in providing you with products, advertisements and services. Sometimes this shows up as two charges and will correct itself within 2-3 working days. This privacy policy was last updated on 17/08/2022. If the authorisation still remains after several days, please contact your bank to request that they act upon our cancellation of the payment. Adidas are not liable for any damage resulting from the users incorrect handling of Marketplace Product(s) or not following the washing and maintenance instructions. As part of applying for a Frasers Plus Credit Account, you will be given the opportunity to opt into email marketing specifically for members of the Loyalty Scheme. No cash change will be given. Please also note the following additional terms, which are specific to GAME Dropship Products only: Certain GAME products are age restricted. These terms and conditions are subject to English law. To enable you to be enrolled in the Loyalty Scheme, certain information you provide as part of your Frasers Plus Credit Account application will be passed to FGFS, and will be treated in accordance with our Privacy Policy and these Terms. Once you have followed the steps of setting up your account you can update your details using the My Account section of our site. Why have I been refunded for an item instead of it being exchanged? If you are shipping an item over $75, we recommend that you consider using a track-able shipping service or purchasing shipping insurance. In response to government guidance and local lockdown rules, the Seller reserves the right to vary its in-store returns and exchanges policy where Customer access to changing rooms may be prohibited or otherwise limited. By choosing a paid service through our returns portal you will be provided with a tracked return service back to our warehouse. To register with your active, valid email address, please click here. We may retain your details for a reasonable period of time after you have completed the transaction in order to fulfil any contractual obligations such as refunds, guarantees etc and to meet any legal obligations for the retention of transactional data). If you already have an account with us but can't remember your password, you can use the forgotten password link to re-set it by following the steps. Safety warningPhysical activities can be hazardous. One account is permitted on the Loyalty Scheme per person. Please check your or the recipients junk folder if you havent received your gift card or eVoucher. If you wish to apply another voucher to the same order please follow the above steps again. Until you have paid all amounts owed to Adidas in full, the Marketplace Product(s) will remain the property of Adidas and you may not sell, dispose of or claim any right against the Marketplace Product(s) until all outstanding amounts have been paid to Adidas and full title in the Marketplace Product(s) has passed to you. Get Discount. such as a change of address or change in your marketing preferences); to analyse, and improve, the use of our Website, App and retail offering, including how you move around our Website, App or retail stores; to administer any competition run by the Group. 4. You can choose between these delivery options: Next Day Delivery by DPD (Carbon Neutral). In the case of any contact you may have with our customer services department, we will retain those details for as long as is necessary to resolve your query and for a short period after the query is closed. Continue through the checkout process until you reach the payment page. If your Frasers Plus Rewards balance is greater than the value of the transaction, then the residual amount will remain in your Frasers Plus Rewards balance. Be sure to include any information about which item(s) you believe are missing, including what products you have already received from your order. Adidas reserve the right to cancel your order after the creation of the contract of sale, thereby terminating the contract of sale, for any of the reasons set out at Clause 1(e)(i)-(vi) above. Specific terms may apply to an offer, promotion or competition which will be referenced in any marketing of the offer, promotion or competition and available to view in ourCurrent Promotions. Any personal data about you and from which you can be identified is stored securely and confidentially and is processed in accordance with applicable legislation (including the UK General Data Protection Regulation, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003) and this privacy policy, which sets out what personal data we process when you interact with us and how we use your data in respect of the Frasers Plus Loyalty Programme (the "Loyalty Programme"). Click hereto book your Personal Shopping appointment. Whatever your style, take a seat and let our beauty experts help you discover your FLANNELS Beauty alter-ego with our Tasting Menu. When you first use our Website, we will ask you to consent to our use of cookies and give you information about them. address book. Keep an eye out for updates and tracking. Acceptance of your order and formation of a contract of sale between you and Adidas will not take place unless and until you receive confirmation that the Marketplace Product(s) have been shipped to you. Some cookies are also essential to enable you to move around our website and use its features. Gift cards cannot be used for Marketplace Product(s). Since our stores were instructed to close, we have been working extremely hard behind the scenes to make sure that every one of our stores will be compliant with Government guidelines when we reopen. Any such promotion will be subject to the terms and conditions issued with that offer promotion. For Customers based outside the UK and outside the EU: the prices for goods on the Website may not include all applicable taxes.
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