If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. This also applies if you turn on the Guest Network, when the same Guest Network name (SSID) will be used for both 2.4GHz and 5GHz. Besides, keep the BT disc away from other electrical devices. If you are a new customer, the company will provide you with a BT ID through an email for activation. Running the WiFi Discs setup again is the next step you need to take. Just plug it in to the mains and connect a lan cable between it and the hub. on A quick guide on fixing BT disc flashing red. Wonder if any one else has had this problem? If you don't have this or want to know more see What is a BT ID and how can I get one? Working out the best location for your Complete Wi-Fi Disc is straightforward. This is similar, but without using the BT Smart Hub 2. These easy steps will quickly have you up and running. Step 1. Remove My BT app and BT Whole Home WiFi on your device, Step 3. Setup Complete Wi-Fi (Black disc) without cable? Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. You can follow internet usage, bill, and products of the UK companys extras. You can manage your BT account without difficulty when using the My BT app. The light flash red and within a few seconds turn solid blue Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc. Wait for the color to switch to solid blue and turn off the device. Announcements, Guides & Community Updates. You can check if your wireless network speed is faster after installing a BT WiFi disc by running a WiFi speed test. on Below are some popular causes to BT internet disc flashing red that you should keep an eye on: The Discs are not correctly paired with the smart hub, It is impossible to find or detect the Smart hub, Overload or minor congestion with the system, The causes of red light flashing on BT WiFi disc. In this first step, you access the My BT app to double-check the most proper location you can set up the BT WiFi Disc. Yes, you can locate a disc a long distance from your hub (router) - for example, in an outbuilding - and have an Ethernet cable connection back to your hub (router). How do I set up Complete Wi-Fi? | BT Help Switch off your electrical socket if it's safe to do so and contact the BT helpdesk, Dont attempt to open your devices or power adapters. This means fiber optic broadband service with full Wi-Fi starts at 39.99 per month. Mini Whole Home Wi-Fi add-on disc user guide, Premium Whole Home Wi-Fi add-on disc user guide, Whole Home Wi-Fi 6 add-on disc user guide. 2. Step 2. The sales rep should really make this clear if so. If after attempting to add a new add-on disc to your network, the LED is permanently red, please see I can't install an add-on disc. Try restarting your Whole Home Wi-Fi. If you are looking for the best wifi extender for Xfinity, visit our blog for recommendations. Do you find it difficult to set up the disc? 17h39. However, one disk of him is sufficient for most properties. Factory reset the disk attached to the hub (router). Restart is one of the simple and popular methods to help you solve technological problems. If it's the white "WholeHome Wi-Fi" disc then it forms part of a Mesh Network with other white Discs, in which case yes, one of the discs must be permanently connected to the router. You also consider some methods to keep the disc safe. Hi@gibbylinks I would start by getting your SH2 high up or in a better position which is probably the reason it is losing connection. Getting started with your BT Business products, Finding the best location for your Wi-Fi disc. This will guide you through the set-up and suggest the best location for your disc. When pairing is finished the light on your disc will turn solid blue this can take up to five minutes. I have tried resetting the Disk and starting afresh by connecting directly to the hub using an ethernet cable and the disk responds by turning on a solid blue light after a couple of minutes however when I disconnect the ethernet cable the light turns red and flashes no matter how long I wait. If you have BT's Complete Wi-Fi service (the black discs) this app won't work for you, download the My BT app to set it up. If you find your wi-fi blind spot isn't quite covered, try moving your Wi-Fi Disc further away from your BT Business Smart Hub 2. Hi, you can follow these steps:- Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc- The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes- You can now unplug the cable. Try restarting your Whole Home Wi-Fi. Set mode 1 for the complete WiFi Disc instead of setting mode 2. In the unlikely event that a disc gets too hot, it will turn off automatically. If you don't have access to the app, we recommend you place the disc midway between the Hub and the location in your home that has poor wi-fi. Hopefully, our BT wifi disc setup article gives you helpful information and comprehensive instruction. The Whole Home Wi-Fi app gives location tips and lets you test different locations for your discs. Full Wi-Fi discs are unavailable on Sky, Plusnet, EE, Virgin Media, or other popular carriers. I am having the same problem. Here are detailed steps for restarting the hub: Step 1. Alternatively, follow the steps below to connect using an ethernet cable. You must connect them with an Ethernet cable through another disc. Find the best location for you Complete Wi-Fi Disc | BT Business BT Complete Wi-Fi: Smart Hub 2 and Wi-Fi Disc aims to banish Wi-Fi dead Your first disc will use the Ethernet port to connect to your hub (router). Plug your Wi-Fi Disc into a power socket and turn it on. Thanks but it's only disconnected 2 maybe 3 times over 8 months. As I posted I have had the disc working twice, but having to bring it down and connect it to the router every time it loses connection is a bind. Not got the app? Press this button and wait until all lights are off, Step 3. Announcements, Guides & Community Updates. The range of the discs can vary significantly depending on the operating environment and the location. The disc connects to the hub with the strongest signal, and walking around the house increases the signal from the hub, greatly reducing the chances of hitting an uneven surface. 19-08-2019 2h37. When this process finishes, the disc will appear solid blue. Learn about the 4G Mini Hub for BT Halo customers, Using the 4G Mini Hub for BT Halo customers. >. Alternatively, follow the steps below to connect using an ethernet cable. 1. Open the Hub Manager by typing 192.168.1.254 in the browser. Do BT Wi-Fi Discs work with other routers? When the light on the disk turns solid blue, it is connected. If you get any future issues post back and let us know. You can do this from the Settings menu or manually turn each disc off then on. Youll need to turn off and unplug any existing hubs before you can install your Complete Wi-Fi. Depending on where you live, you can type "My BT" to 81192 and wait for a download link from the company. 27-03-2019 BT disc flashing red is common when using the BT WiFi network, but what are its causes? Hi@JimWooly21 thanks for the update and good to hear all is working ok now. Then you can get connected and online straight away without your broadband being activated. If you're a new customer, we'll have created your BT ID when you joined. In general, you want to position your discs approximately halfway between the first disc and the area you're looking to get wi-fi coverage. Add the new network name or password. 22h00, on If you wish, you can locate a disc a long distance from your hub (router) - for example, in an outbuilding - and have an Ethernet cable connection back to your hub (router). You can also use the Ethernet ports on these discs for devices such as TVs and printers. When the BT disc appears in blue light, the disc and hub are successfully connected. For more help, see this video on a simple set-up of an extra disc:   Yes, on the rear of the case press theWPS Wi-Fi setupbutton for about one second. Step 4. This will guide you through the set-up and suggest the best location for your disc. Finally, if the first two attempts can not solve the issue, call the number on the BT website. Yes. Usually this is about halfway between the two devices. The disc uses your existing broadband connection and emits wireless signal devices such as smartphones, tablets, or laptops. BT Hub 5 on 70 meg BB. If you feel it is hard to seek a solution to your problem, you may ask for help by choosing Chat on the same site. What's the Admin password and why do I need it? The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. Below are a detailed guide to help you do it: You must have a BT ID before setting up a BT WiFi disc. If the speed gets slow, you must adjust the position after setup. Set the Complete WiFi Disc Setting from mode 2 to mode 1. I have not tried a full reset of the 'SmartHub' as I have quite a few port forwarding rules set and don't want to lose them. This is clearley explained in the set-up instructions. There's one in your Hub box. You will see the light on the device change into orange but return to solid blue within one minute. 15h25. This is done by connecting the Smart Hub 2 router to a Wi-Fi disk. Use the disc location checker in the My BT app to find the best location for your disc. Please note that even when set to Off, the LED will still show you any flashing light or if it's solid purple or solid red. Switch off your electrical socket if it's safe to do so and contact the BT helpdesk, Dont attempt to open your devices or power adapters. Ask questions and share tips with other people 24 hours a day. on If after attempting to add a new add-on disc to your network, the LED is permanently red, please see I can't install an add-on disc. For further troubleshooting and support see What does the orange LED on the disc mean? 10-07-2020 How do I Change the Name of My Wireless Network? Step 1. It will then connect wirelessly to the hub after a few mins. Between your router and the Wi-Fi dead zone, place the extender. This will guide you through the set-up and suggest the best location for your disc. You should consider some things below to set up BT disc with care and safety: Keep all devices away from the Sun and heat. Go to your nearest store or order a new shop online for new cables. You can still set up your disc without it. Yet, you can not do this if you use Premium Home WiFi. The LED will then flash blue for a few seconds whilst it connects, before turning solid blue. You need to find a stand to hold the disc on because placing the device directly on the ground can damage the internet connection. Wait for 5 minutes to start a detection on the device. This article is the right option for you. on How to fix BT WiFi Disc flashing red Complete Steps, Step #1: Double-Check the Discs Location, Step #2: Power Cycle or Restart the BT Smart Hub, Step #3: Run the Complete WiFi Discs Setup Again, Step #4: Pair the Complete WiFi Disc to the Hub Again, Step #5: Set the Complete WiFi Discs Setting From Mode 2 to Mode 1, Step #6: Call ISP if the WIFI Disc is Still Flashing Red, Steve modem WAN flashing red: 6 easy fixes [Actionable Guide], Shaw Modem Flashing Green: 5 Super Easy Tips You Must Try, Xfinity modem blinking green: Common causes & fixes [2022's guide], Modem WAN light blinking red: A Complete fixing guide [updated], BT Disc flashing red: 6 stupid-simple fixing steps [Pocket Tips]. 19-08-2019 How to Know if there is a problem with the BT Disc Setup? After the Ethernet cable, connect one of its ends to the yellow outlet on your disc's back. A small handful of devices will list the discs separately as the discs have a different BSSID or MAC address. Ideally, try moving the disc closer to the one disc connected directly to your hub (router). Keep the disc and device away from the water sources. Initially when I received the 'Smart Hub 2' and 'Wi-Fi Disk' everything set up with ease. If the problem continues please contact the helpdesk. Add full Wi-Fi to any BT fiber broadband plan for an extra 12 per month. In the My BT app, go to Hub settings and select Update Wireless Network. But here is the best part. Remove the disc and insert it where you want. Just 'Bit the Bullet' and reset my Smart Hub (after saving the settings to an external file) back to factory settings. BT Complete Wifi Disc Your Questions Answered - AdmireIT
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